Frequently Asked Questions | ikon Technologies

How is Ikon different than other vendors and competitors in this space? We provide comprehensive dealer support, innovative smart marketing strategies, and a
seamless user interface with extensive customization options. Our solutions are built by
dealers with dealer needs in mind; aiming to improve daily operational efficiencies for
dealers, giving them total control and visibility over their assets. Ikon offers dealer-
focused solutions, robust support, a user-friendly interface, and competitive pricing. We
provide features like private label branding, local support presence, seamless
integration with other systems, and various hardware options tailored to dealer needs.

How do I log in to my Dealer Toolbox App? When your username is registered by a system administrator in the Ikon Dealer
Platform, you will receive an email with a link to the app, along with login information. If
you cannot log in, contact your system administrator or our tech support line for
assistance.

How do I update Geofence alerts? Geofence alerts can be updated anytime through the Ikon Toolbox platform by using
admin credentials. Log in, go to your “alerts” page and set the desired thresholds for alert notifications.

How do I register devices? Enter the device serial number into the search bar on the Ikon Toolbox platform. Click the
blue person icon next to the serial number to access the registration page. Enter the
customer’s information on this page to complete the registration process.

How can I pair the device to the vehicle?

To pair your device, follow specific model instructions as outlined in the packet. Upon
installation, pair the vehicle and device by using the Ikon Install app.

My client states that they never received their welcome email. How can I resend and/or check the email that it was sent to? Run the registration report, open the BOS to check the email address for any typos,
correct the email address if needed by using the “change email” button, then resend the
welcome email to the client.

How can I register multiple vehicles under one email? Register the first car under a new customer profile. For additional vehicles, register the
deals under the existing customer profile in the dealer portal. This allows multiple
vehicles to be associated with one email address.

When registering a customer with an email already in use, how do I proceed? Register the customer as an "existing customer" instead of a "new customer".

If the customer is using a phone number as a username, can they receive a text message to receive credentials to log in? Yes, the person registering the deal must specify that the customer is using their phone
number as the username instead of an email address. This enables the customer to
receive login credentials, via text message.

Do I have to activate devices? Service technicians are trained to install and activate the device, through the Ikon Install
app. This ensures the device is properly registered and functional.

How do I update my speeding alerts? Speeding alerts can be updated anytime on the Connect app. Log into Connect, select “alerts”, and set the desired thresholds for alerts.

A vehicle isn’t registering on my dashboard. How do I locate it?

Ensure that the installation has been completed by physically checking that the device has been installed properly. Then log into the Install app to verify that the installation is complete.

How do I deactivate a terminated employee from our system? A system administrator must complete this task by selecting “Users” on the Ikon Dealer
Portal and remove the terminated employee. For further assistance, contact our
support team.

Why are so many of my units registering as off-lot? Ensure that the registration process is completed for all sold vehicles to reflect their accurate status.

I incorrectly registered subscription terms on a sale, How can I correct this? Unwind the deal and re-register it with the correct subscription terms.

What do we do if a vehicle is stolen? Report the stolen vehicle to authorities and obtain the officer’s email address and
phone number. Next, mark the car as stolen in the app. After activating stolen mode,
you’ll be prompted to enter the officer’s email address. The officer will then receive an
email with a link to track and view the car’s location.

What documentation do I need if a stolen vehicle is not recovered?

Police Report
Insurance Settlement
Buyers Order
Transportation Receipts
Other Documents (if applicable)

Is a customer required to use the same dealership if if using the $10,000 warranty benefits after a vehicle was stolen, but not recovered?

As a customer, Ikon gives you warranty benefits. In the event that we could not recover
your stolen car within 30 days, you are entitled to a $10,000 warranty benefit: $8,000 of
which goes directly to your next vehicle, up to $1,000 for insurance deductible, and up to
$1,000 for car rental. You can only use that coverage amount to purchase a replacement
vehicle from the same dealership where the Ikon subscription was originally purchased

Where do I go to find the Ikon Connect customer registration book?

The Ikon Connect customer registration book can be accessed at