Why can’t I locate a vehicle?
Try checking the connection of the device in the vehicle. Make sure it’s fully connected and did not get knocked out of place. Then refresh your dashboard. If you are still unable to locate your vehicle, call our tech support line for further assistance.
How do I reset my login credentials?
Select “forgot password” in the app and reset your password. If you are still unable to log in to your account, ask your system administrator for assistance, or call our tech support line.
Do I have to activate my devices?
Once installation is complete in the vehicle, it should be registered through the ikon Install App to activate the device.
How do I register devices?
Enter the device serial number in to the search bar on the ikon Dealer Portal and click the blue person next to the serial number to access the registration page. Enter the customers information on this page to complete registration.
How do I install devices?
1) The Franchise Dealer device can be quickly installed by plugging the OBD passthrough to the OBD port on the vehicle. Once this step is completed, installation is completed through the ikon Install App. Scan the barcode on the device and enter the vehicles VIN in to the app at this time to complete installation.
2) The BHPH device can be installed either by plugging it in to the OBD port, or by hardwiring it anywhere in the vehicle there is a live wire for power, and a neutral wire for ground.
3) The wireless devices can be installed anywhere in the vehicle. Simply turn them on, select your mode, and install.
How do I schedule reports?
Log in to the ikon Dealer Portal, select “Navigate”, then select “Reports”, scroll to the bottom of the screen and select “Schedule My Reports”. Follow the prompts to schedule reports.
What reports can I schedule?
Off-lot, devices sold, low battery, on-lot, data exceptions, non-reporting, installed devices, vehicle history, non-installed devices, aging, and inventory pending installation reports.
How do I log in to my Dealer Toolbox App?
When your username is registered by a system administrator in the ikon Dealer Platform, you will receive an email to your provided email address with a link to the app and your login information. If you still cannot log in to your app, contact your system administrator or our tech support line for assistance.
How do I update Geofence alerts?
Geofence alerts can be updated at any time by your Dealer Success Consultant. If you don’t know who your DSC is, call our concierge line today and we will be happy to help.
How do I update my speeding alerts?
Speeding alerts can be updated any time on your Dealer Platform by someone with admin credentials. Simply log in, go to your “alerts” page, and set a speed you wish to be alerted of.
Customer states they didn’t receive their registration email. What now?
Encourage customers to check their spam and junk folders for the email. If they still cannot find that email, refer them to our tech support team for a new registration email.
Customer states they lost their log in information. Can I reset it for them?
All log in and registration information comes directly from ikon. Direct them to the ikon tech support team for new log in or registration information.
A vehicle isn’t registering on my dashboard. How do I locate it?
You must ensure that installation has been completed on this device, either by using the installation app, or by manually entering the installation information in the ikon Dealer Toolbox.
I need to order more marketing materials. How do I do that?
Marketing materials can be ordered at any time by contacting your Dealer Success Consultant, or emailing us at email@example.com
How do I deactivate a terminated employee from our system?
A system administrator must complete this task. They can do so by selecting “Users” on the ikon Dealer Portal and removing them there. For further assistance, contact us at firstname.lastname@example.org
Why are so many of my units registering as off lot?
The likely cause is that customers have purchased these vehicles, but the dealership staff has yet to complete the registration process. We have the highest amount of success when dealerships place the individual who sold the device in charge of registering their own sales.
Terms and Conditions
COLLECTION OF INFORMATION RIGHTS
ikon Technologies and its affiliates provide technology, communication and marketing services to car dealership partners through a wireless/mobile cellular gateway IoT device that integrates cellular communications, telematic/sensor technologies, emails, text messages and related services (collectively “Services”). In the process, ikon Technologies collects information that may include your vehicle’s location, travel direction, mileage and other related information ( “Vehicle Information”). By using or accessing any of the Services, you expressly agree to the collection, communication, logging, storing, sharing and utilization of your Vehicle Information by ikon Technologies and its dealership partners, including without limitation, for use in the marketing of products and services.
OPT-OUT & COMMUNICATIONS RIGHTS
RESTRICTION & TERMINATION RIGHTS
ikon Technologies reserves the right to cancel your account and/or restrict or terminate your access to the Services and/or Vehicle Information at any time if you are found not to be eligible, or if you violate or breach any of these terms. ikon Technologies’ also reserves a right to cancel or restrict access to the Services at its sole lawful, non-arbitrary, and reasonable discretion in the unlikely event of insolvency, force majeure, or Acts of God that fundamentally from any source interfere with, abuse, or render burdensome normal, proper, or lawful services or usage. In the unlikely event of a restriction or cancellation of an account or services, prepaid services will not be prorated or refunded.
TERMS & CONDITIONS AMENDMENT
ikon Technologies reserves the right to change or modify these terms and conditions at its lawful and non-abusive discretion. This may happen with or without prior notice to you and without ikon Technologies incurring any further obligations. Any and all changes and/or amendments will become binding terms when issued.
PROPERTY AND SYSTEMS
ikon Technologies shall always have the sole and exclusive authority and control over the design, construction, development, management, operation and maintenance of the ikon Technologies properties, including the Services and Vehicle Information. ikon Technologies has the unilateral right, without prior notice, to discontinue, add, adopt or change any ikon Technologies properties or methods of collection, maintenance, and support. The ikon Technologies name, and all trademarks and logos are owned or used under license by ikon Technologies. Unauthorized use of any trademark, service mark or copyright is strictly prohibited and remains the property of its legal owner.
COMPLIANCE WITH LAW & SAFETY PRACTICES
ikon Technologies and the customer agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to administration and use of the Services and/or Vehicle Information. When operating a vehicle, do not access accounts or check text messages or use any other communication devices. Let’s also be considerate and not use the Services or the Vehicle Information in a way that could cause damage or adversely affect any of our other customers or our reputation, networks, property, or Services, including your own.
LIMITED WARRANTY & DAMAGES LIMITATIONS
ikon Technologies makes no warranty that the Services are available at all times or
that the Vehicle Information is available or accurate at all times. UNLESS EXPRESSLY STATED IN THIS NOTICE, IKON TECHNOLOGIES MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING ITS PRODUCTS OR SERVICES, OR THE NETWORK, AND HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE OR NON-INFRINGEMENT.
Further, ikon Technologies shall not be liable for any loss, injury or damage, of whatever kind or nature, resulting from or arising out of any mistakes, errors, omissions, delays or interruptions in the receipt, transmission or storage of any data, signals or information arising out of or in connection with the Services or Vehicle Information. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IKON TECHNOLOGIES SHALL NOT BE LIABLE FOR PUNITIVE, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, LOST PROFITS, LOST SAVINGS OR ANY OTHER FORM OF CONSEQUENTIAL DAMAGES, REGARDLESS OF THE FORM OF ACTION, EVEN IF IKON TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER RESULTING FROM BREACH OF ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE.
Notwithstanding the foregoing disclaimers of liability, in the sole event that ikon Technologies may be held responsible to any person for any damages whatsoever, the amount of damages awarded shall be limited to actual damages. You consent to ikon Technologies’ claims of ownership and validity of its rights in or use of, including logging, collecting, sharing and storing the Vehicle Information.
By using or accessing the Services or Vehicle Information, you agree to defend, indemnify and hold ikon Technologies harmless from and against any and all liabilities, losses, damages and costs, including reasonable attorney’s fees and costs, resulting from, arising out of your (a) acts, errors, omissions or breach of any warranty, representation, covenant or agreement contained herein; (b) performance of any obligations or terms of service, hereunder; (c) negligence or willful misconduct including those by your authorized agents or others to whom you allowed access, (d) injury (including death) or property damage to you or to any person caused directly or indirectly by your acts or omissions. There will be no claim for consequential damages related to any delay in activating the Service or accessing the Vehicle Information.
In the event any dispute, claim or controversy, or actions in law or equity, arise from collection, logging, storing and sharing, or activations, terminations, account maintenance, billings, collections and support regarding the Vehicle Information, Services, or other properties of ikon Technologies (collectively a “Dispute”) shall arise between the parties, such Dispute shall first be attempted to be resolved through mutual good faith negotiation, and if not so resolved, then such Dispute shall second be submitted to formal mediation. If not resolved by mediation, then such Dispute settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial [or other] Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall also be entitled to issue equitable relief. Each party to the arbitration shall bear its own costs, including reasonable and necessary attorney’s fees. You and ikon Technologies further agree and acknowledge that ANY CLAIMS WILL BE ADJUDICATED ON AN INDIVIDUAL BASIS, AND EACH PARTY WAIVES THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, PAGA, OR OTHER JOINT ACTION WITH RESPECT TO THE CLAIMS.
GOVERNING LAW AND VENUE
Any dispute, claim or controversy, or actions in law or equity, arise from collection, logging, storing and sharing, or activations, terminations, account maintenance, billings, collections and support regarding the Vehicle Information, Services, or other properties of ikon Technologies (collectively a “Dispute”), shall be exclusively governed and interpreted under the laws of the State of Texas, or where not applicable, the laws of the United States of America, with exclusive venue in Tarrant County, Texas, or the United States District Court, Northern District of Texas.
RETURN & EXCHANGE POLICY
All product purchases are final. Nevertheless, within 1 year of original delivery, a defective product whether originally purchased by, or consigned to, Dealer may be replaced/refurbished, with Ikon assuming Shipping & Handling (S&H) costs, if and only if a Return Merchandise Authorization (RMA) is issued after the product has been certified defective by Ikon’s Product Team. Additionally, a customer may, within 30 days of original delivery & at its own S&H expense, exchange a product for a device of same functionality and/or price but of a different type.
ikon Technologies and its affiliates (“ikon Technologies” or the “Company”) provide technology services to car dealership partners through a wireless/mobile network cellular gateway using IoT and related technologies including integrated sensor and location information components (collectively “Services”). In the process, ikon Technologies collects information that may include your vehicle’s mileage, travel direction, coordinates and other related information (“Vehicle Information”).
Communications with you in connection with the Vehicle Information may be via regular mail, telephone, e-mail, text message, SMS or other electronic, physical or audio messaging media, or through the in-vehicle communication system or via the ikon Technologies website and/or applications (apps). You should notify your dealership or ikon Technologies when you expect to sell, transfer or dispose of your vehicle. ikon Technologies does not share information that personally identifies you nor does it collect information based on sensitive categories, such as race, religion, sexual orientation, or health.
ikon Technologies implements systems, applications and procedures to secure Vehicle Information, minimize the risk of theft, damage, information loss, or other unauthorized access or use of the Vehicle Information.
California Privacy Rights. If you are a California resident, you have the right to request information from ikon Technologies regarding how ikon Technologies shares certain categories of information with third parties. California law provides that you have the right to receive information about the categories of information disclosed to third parties for their direct marketing purposes during the previous calendar year and the names and addresses of third parties that received the information. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by calling 1-888-816-8050