Frequently Asked Questions

Why can’t I locate a vehicle?

Try checking the connection of the device in the vehicle. Make sure it’s fully connected and did not get knocked out of place. Then refresh your dashboard. If you are still unable to locate your vehicle, call our tech support line for further assistance.

How do I reset my login credentials?

Select “forgot password” in the app and reset your password. If you are still unable to log in to your account, ask your system administrator for assistance, or call our tech support line.

Do I have to activate my devices?

Once installation is complete in the vehicle, it should be registered through the ikon Install App to activate the device.

How do I register devices?

Enter the device serial number in to the search bar on the ikon Dealer Portal and click the blue person next to the serial number to access the registration page. Enter the customers information on this page to complete registration.

How do I install devices?

1) The Franchise Dealer device can be quickly installed by plugging the OBD passthrough to the OBD port on the vehicle. Once this step is completed, installation is completed through the ikon Install App. Scan the barcode on the device and enter the vehicles VIN in to the app at this time to complete installation.

2) The BHPH device can be installed either by plugging it in to the OBD port, or by hardwiring it anywhere in the vehicle there is a live wire for power, and a neutral wire for ground.

3) The wireless devices can be installed anywhere in the vehicle. Simply turn them on, select your mode, and install.

How do I schedule reports?

Log in to the ikon Dealer Portal, select “Navigate”, then select “Reports”, scroll to the bottom of the screen and select “Schedule My Reports”. Follow the prompts to schedule reports.

What reports can I schedule?

Off-lot, devices sold, low battery, on-lot, data exceptions, non-reporting, installed devices, vehicle history, non-installed devices, aging, and inventory pending installation reports.

How do I log in to my Dealer Toolbox App?

When your username is registered by a system administrator in the ikon Dealer Platform, you will receive an email to your provided email address with a link to the app and your login information. If you still cannot log in to your app, contact your system administrator or our tech support line for assistance.

How do I update Geofence alerts?

Geofence alerts can be updated at any time by your Dealer Success Consultant. If you don’t know who your DSC is, call our concierge line today and we will be happy to help.

How do I update my speeding alerts?

Speeding alerts can be updated any time on your Dealer Platform by someone with admin credentials. Simply log in, go to your “alerts” page, and set a speed you wish to be alerted of.

Customer states they didn’t receive their registration email. What now?

Encourage customers to check their spam and junk folders for the email. If they still cannot find that email, refer them to our tech support team for a new registration email.

Customer states they lost their log in information. Can I reset it for them?

All log in and registration information comes directly from ikon. Direct them to the ikon tech support team for new log in or registration information.

A vehicle isn’t registering on my dashboard. How do I locate it?

You must ensure that installation has been completed on this device, either by using the installation app, or by manually entering the installation information in the ikon Dealer Toolbox.

I need to order more marketing materials. How do I do that?

Marketing materials can be ordered at any time by contacting your Dealer Success Consultant, or emailing us at concierge@ikontechnologies.com

How do I deactivate a terminated employee from our system?

A system administrator must complete this task. They can do so by selecting “Users” on the ikon Dealer Portal and removing them there. For further assistance, contact us at concierge@ikontechnologies.com

Why are so many of my units registering as off lot?

The likely cause is that customers have purchased these vehicles, but the dealership staff has yet to complete the registration process. We have the highest amount of success when dealerships place the individual who sold the device in charge of registering their own sales.

Terms and Conditions

COLLECTION OF INFORMATION RIGHTS

IKON TECHNOLOGIES and its affiliates provides GPS tracking, communication and marketing services to car dealership partners through a wireless/mobile network using GPS technology, cellular communications, emails, text messages and related technologies (collectively, the “Services”). In the process, IKON TECHNOLOGIES collects information that may, without Limitation, include your vehicle’s location, travel direction, mileage and other related information (the “Vehicle Information). By using or accessing any of the Services, you expressly agree to the collection, communication, logging, storing, sharing and utilization of your Vehicle Information by IKON TECHNOLOGIES and its dealership partners, including without limitation, for use in the marketing of products and services at their own discretion.

OPT-OUT & COMMUNICATIONS RIGHTS

You may opt-out of receiving communications from IKON TECHNOLOGIES by unsubscribing or updating your account preferences at any time. Because the Vehicle Information and the Services may be transmitted via wireless network, you agree that IKON TECHNOLOGIES isn’t liable for any loss of privacy due to the Vehicle Information being communicated over these or other networks. Communications of the Vehicle Information and Services may be collected or transmitted

by text, email, through the IKON TECHNOLOGIES website, or by electronic, written, audio or other methods of communication. More information is available in the IKON TECHNOLOGIES Consumer Privacy Policy page.

RESTRICTION & TERMINATION RIGHTS

IKON TECHNOLOGIES reserves the right to cancel your account and/or restrict or terminate your access to the Services and/or Vehicle Information at any time if you are found not to be eligible, or if you violate or breach any of these terms. IKON TECHNOLOGIES’ also reserves a right to cancel or restrict access to the Services at its sole lawful, non-arbitrary, and reasonable discretion. In the unlikely event of a restriction or cancellation of an account or services, prepaid services will not be prorated or refunded.

TERMS & CONDITIONS AMENDMENT

IKON TECHNOLOGIES reserves the right to change or terminate these terms and conditions.  This may happen with or without prior notice to you and without IKON TECHNOLOGIES incurring any further obligations.  Any and all changes and/or amendments will become binding terms when issued. You may retain a copy of existing terms by copying and pasting, and then saving or printing.

IKON TECHNOLOGIES PROPERTY AND SYSTEMS

IKON TECHNOLOGIES shall always have the sole and exclusive authority and control over the design, construction, development, management, operation and maintenance of the IKON TECHNOLOGIES properties, including the Services and Vehicle Information. IKON TECHNOLOGIES has the unilateral right, without prior notice, to discontinue, add, adopt or change any IKON TECHNOLOGIES properties or methods of collection, maintenance, and support.  The IKON TECHNOLOGIES name, and all trademarks and logos are owned or used under license by IKON TECHNOLOGIES.  Unauthorized use of any trademark, service mark or copyright is strictly prohibited and remains the property of its legal owner.

COMPLIANCE WITH LAW & SAFETY PRACTICES

IKON TECHNOLOGIES and the customer agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to the administration and use of the Services and/or Vehicle Information.  When operating a vehicle, so not access your accounts or check text messages or other communication devices.  Let’s be considerate and not use the Services or the Vehicle Information in a way that could cause damage or adversely affect any of our other customers or our reputation, networks, property, or Services.

LIMITED WARRANTY & DAMAGES LIMITATIONS

IKON TECHNOLOGIES makes no warranty that the Services are available at all times or that the Vehicle Information is available or accurate at all times. Services (such as help with locating a stolen vehicle) may not be available unless each Service is properly activated, and it is your responsibility to make sure that the Services are activated and the information is correct. UNLESS EXPRESSLY STATED IN THIS NOTICE, IKON TECHNOLOGIES MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING ITS PRODUCTS OR SERVICES, OR THE NETWORK, AND HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE OR NON-INFRINGEMENT.

Further, IKON TECHNOLOGIES shall not be liable for any loss, injury or damage, of whatever kind or nature, resulting from or arising out of any mistakes, errors, omissions, delays or interruptions in the receipt, transmission or storage of any data, signals or information arising out of or in connection with the Services or Vehicle Information. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IKON TECHNOLOGIES SHALL NOT BE LIABLE FOR PUNITIVE, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, LOST PROFITS, LOST SAVINGS OR ANY OTHER FORM OF CONSEQUENTIAL DAMAGES, REGARDLESS OF THE FORM OF ACTION, EVEN IF IKON TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER RESULTING FROM BREACH OF ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE.

Notwithstanding the foregoing disclaimers of liability, in the sole event that IKON TECHNOLOGIES may be held responsible to any person for any damages whatsoever, the amount of damages awarded shall be limited to actual damages. You consent to IKON TECHNOLOGIES’ claims of ownership and validity of its rights in or use of, including logging, collecting, sharing and storing the Vehicle Information.

INDEMNIFICATION

By using or accessing the Services or Vehicle Information, you agree to defend, indemnify and hold IKON TECHNOLOGIES harmless from and against any and all liabilities, losses, damages and costs, including reasonable attorney’s fees and costs, resulting from, arising out of your (a) acts, errors, omissions or breach of any warranty, representation, covenant or agreement contained herein; (b) performance of any obligations or terms of service, hereunder; (c) negligence or willful misconduct including those by your authorized agents or others to whom you allowed access, (d) injury (including death) or property damage to you or to any person caused directly or indirectly by your acts or omissions.  There will be no claim for consequential damages related to any delay in activating the Service or accessing the Vehicle Information.

DISPUTE RESOLUTION

In the event any dispute, claim or controversy, or actions in law or equity, arise from collection, logging, storing and sharing, or activations, terminations, account maintenance, billings, collections and support regarding the Vehicle Information, Services, or other properties of IKON TECHNOLOGIES (collectively a “Dispute”) shall arise between the parties, such Dispute shall first be attempted to be resolved through mutual good-faith negotiation, and if not so resolved, then such Dispute shall second be submitted to formal mediation. If not resolved by mediation, then such Dispute shall be submitted to binding arbitration pursuant to the Commercial Rules of the American Arbitration Association. The arbitrator shall be one entitled to issue equitable relief. Arbitration and. Any arbitration award shall be enforceable by the judgment of a court of competent jurisdiction. Each party to the arbitration shall bear its own costs, including reasonable and necessary attorney’s fees.

Privacy Policy

IKON TECHNOLOGIES PRIVACY POLICY

IKON TECHNOLOGIES and its affiliates (“IKON TECHNOLOGIES” or the “Company”) provides GPS tracking services to car dealership partners through a wireless/mobile network using GPS technology, cellular communications and related technologies (collectively, the “Services”). In the process, IKON TECHNOLOGIES collects information that may include your vehicle’s location, travel direction, mileage and other related information (“Vehicle Information”). This Privacy Policy is meant to help you understand what information is collected.

This Privacy Policy is incorporated as part of the IKON TECHNOLOGIES Terms and Conditions (the “Terms and Conditions”). Your use of or access to the Services and/or the Vehicle Information is subject to the Terms and Conditions and this Privacy Policy and indicates your consent to them. IKON TECHNOLOGIES reserves the right to modify, restrict, change or otherwise alter this Privacy Policy, in whole or in part, or to restrict, suspend, or terminate your access to the Services and/or Vehicle Information at any time, for any or no reason, with or without prior notice, and without liability, as it sees fit.

IKON TECHNOLOGIES collects, stores and shares your Vehicle Information to facilitate communication between you, the dealerships that purchase the Services and other third parties connected to or affiliated with IKON TECHNOLOGIES, as well as IKON TECHNOLOGIES’ trusted business partners and service providers, in compliance with appropriate confidentiality and security measures.

IKON TECHNOLOGIES reserves the right to sell, rent or lease your Vehicle Information to business partners and independent third parties, providers of the Services and its dealership partners and affiliates. IKON TECHNOLOGIES may share Vehicle Information when IKON TECHNOLOGIES is required or reasonably believes it is required by law to share or disclose the Vehicle Information to detect, prevent, or otherwise address fraud, security, or technical issues, including enforcement of the Terms and Conditions and this Privacy Policy. IKON will use all reasonable prudence in disseminating, transmitting or otherwise communicating or sharing it with the Services’ providers, partners and any other third party, as determined by IKON TECHNOLOGIES.

Communications with you in connection with the Vehicle Information may be via mail, telephone, e-mail, text message or SMS and other electronic, physical or audio messages, through the in-vehicle communication system or via the IKON TECHNOLOGIES website and/or application. You can adjust your communication preferences with IKON TECHNOLOGIES, and you should notify your dealership when you plan to sell, transfer or dispose of your vehicle. IKON TECHNOLOGIES does not knowingly share information that personally identifies you or collect information based on sensitive categories, such as race, religion, sexual orientation, or health.

IKON TECHNOLOGIES implements systems, applications and procedures to secure Vehicle Information, to minimize the risk of theft, damage, loss of information, or unauthorized access or use of the Vehicle Information. IKON TECHNOLOGIES cannot guarantee the safety and integrity of the information due to the abuse or misuse of third parties that access IKON TECHNOLOGIES’s databases.

California Privacy Rights. If you are a California resident, you have the right to request information from IKON TECHNOLOGIES regarding how IKON TECHNOLOGIES shares certain categories of information with third parties. California law provides that you have the right to receive information about the categories of information disclosed to third parties for their direct marketing purposes during the previous calendar year and the names and addresses of third parties that received the information. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by calling 1-888-816-8050.